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Terms And Conditions
All gift vouchers are valid for 12 months from the date of purchase or as specified on the voucher. They are non refundable for a cash alternative. It is your responsibility as the purchaser to purchase a gift appropriate for the intended recipient and it is the responsibility of the recipient to double check that the restrictions are not prohibitive. All Vouchers are transferable to another person for an administration charge of £25. The onus is on the gift recipient to ensure that they book their experience in plenty of time to ensure it is taken before the expiry date of the voucher. The lead time for bookings varies according to the time of year and it is advisable to book well in advance for peak periods particularly in the summer months which could be as much as 2 months prior. Buying a gift voucher does not entitle you to book any specific date and as such if you require a specific date you should check availability and not buy an open voucher but book a date. Gift vouchers are subject to our availability and it is necessary to check the flexibility/scheduling if you buy a specific course voucher as certain products are only run on specific times of the year and specific days. This information is listed on the individual products pages for that product.
Vouchers are refundable upto 14 days from the date of purchase to comply with UK law. Customers must email their request to email@example.com within 14 days from the date of purchase stating the name of the person purchasing, voucher reference and date purchased. Refunds will be given directly back onto the card that you purchased with. In compliance with UK law all date bookings are strictly non refundable and our date booking cancellation policy as below will comply from the date of purchase.
Vouchers and bookings can be confirmed either by email free of charge or via a gift card in the post. Email within 24 hrs of purchase or delivered by roymail by first class post allow upto 2 working days. Or by purchasing an instantly downloadable gift voucher you agree to ensure the voucher number and expiry date is put into the downloadable voucher once you have downloaded it and you are responsible to ensure your recipient is made fully aware the voucher expires 12 months from the date of purchase. By buying a downloadable voucher you have agreed to these terms.
If the holder of the gift voucher wishes to upgrade their voucher to a another type of experience they may do so by paying the difference. There is no administration charge for doing this.
Once a date is booked and confirmed there is no cancellation or transfer option. It is the drivers responsibility to arrive on time to complete the experience. We are unable to wait for late arrivals and if the health and safety briefing is missed or has started the driver will not be allowed to participate. All bookings are final and no refund will be given. We do offer cancellation safeguard for £25 per booking that will cover one cancellation for illness, death of a close family member, and breakdown/flight delay. In all instances proof is required before rebooking (i.e... doctors sick note copy of breakdown report from relevant recovery agency). Please note this can only be purchased when booking in or upto 48 hrs after you have confirmed your booking. It can not be purchased for last minute bookings or bookings made within two weeks of the date booked.
Any individual vouchers purchased either from the Silverstone Rally School or from another company on any special offer will be treated as an individual voucher and cannot be used with any other offer. They will also only be booked in on an individual by individual basis and it cannot be guaranteed to be used as multiple vouchers to make a group booking. Each voucher will be given a date allocation as one per person only. Therefore any group with individual vouchers each cannot expect to be given a booking for the same date at the school and we will not offer or guarantee a group booking but we may accommodate where possible. Please also note we do not take deposits on gift vouchers only on date bookings and not on special offers.
We have a strictly no cancellation policy as we cannot be held responsible for illness or any reason why you are not able to attend. We will have turned other clients away who wanted to book your space and we will be unable to get this time back. We will also have arranged the training staff for the day. Therefore once you have booked a date you cancelling will be deemed to be breaking the contract and any responsibility for Silverstone Rally School will be negated.
Please be aware the timings on all of our group courses are based upon us running at full capacity with 6 people per car and instructor Customers will always get the set practices promised in our write up but if we have low numbers we may have to cancel or you will finish earlier but you will get exactly the same practices and the same amount of. We always try and work on our published ratio on group courses of 6 people to an instructor, however from time to time although rarely this ratio may vary very slightly due to employee sickness as we only use licenced instructors . However we will make sure that this does not effect your rally driving in car time we may just run a little longer or reduce the number of times slightly that people change over i.e. combine the driving practice you will still do exactly the same amount of driving. If this were to be effected we would cancel and reschedule.
From time to time although rarely we may have to transfer your booking this could be due to the weather conditions i.e... fog or very severe snow - or conditions beyond our control should this occur you will be offered an alternative date for the same product.
Please note you must have the issued voucher to redeem your experience and unfortunately we cannot issue a new voucher for lost vouchers you must have the orignal voucher to book your course and you must bring the voucher with you on the day you take your rally experience/course and hand it into reception on signing in. Failure to do this means you will forfeit you day so please remember to bring it as we want you to enjoy your day! Make sure you keep it in a safe place.
If you have chosen a particular experience that allows you to choose the type of car driven and the car becomes unavailable due to circumstances out of our control then another vehicle option may be used.
Please be advised that all persons participating or spectating will be required to complete indemnity documentation. Children under 16 must be signed in by an accompanying adult who is not participating (Declaration available on request), all people on the premises must also attend our safety briefing and take note of the health and safety requirements this will also be available for you to read on checkin. Please note that due to health and safety and our insurance dogs are not allowed. Silverstone Rally School is in a picturesque country setting adjacent to the forest and guests are requested to ensure they wear the appropriate clothing and foot wear for both the setting and weather and guests will be asked to stand only in our designated viewing areas which will be pointed out in our briefing and are well signed. Please be aware that we want you to enjoy your experience and that we value both the safety of our guests/participants and our instructors. Should you be driving inappropriately or out of control we will terminate your experience and no refund will be given. If you damage the vehicle in any way your experience will be terminated. Please ensure that both drivers and guests wear the appropriate clothing for both activity and weather.
Please note that all times quoted on our Website are based on us running at full capacity. If the course on the day you attend is not fully allocated your experience may end a little earlier equally sometimes when at full capacity we do over run. Please note that the dates shown on our Website do not guarantee availability as we have many other Website and companies selling our allocation so it may not show the true availability. The dates shown on our Website are for date bookings only and voucher booking dates may be on different dates so you would need to ring for voucher availability. Therefore Gift vouchers cannot be redeemed online and you must phone to get any availability where at this time we will be most happy to give you the current availability and get you booked in for the experience of a lifetime!
Please note we reserve the right to share the quest sponsorship between the male and female winner or reduce the prize should we have a significantly lower number of entrants attending for assessment.
When we get to the semi final if we do not have all 18 attend from each category we may reduce the number of people who qualify for the final places i.e. the number may become less than ten. This is to ensure that there is enough competition between drivers to warrant their place in the final alternatively we will merge the category to ensure we have enough competition betweem delegates for a least one overall winner as unfortunately we have no control on the number of entrants however our aim is to have enough entrants for one male and one female winner but unfortunately we cannot guarantee this as this is out of our control . For the final stages we must have at least 12 entrants in the semi final. Should this not come to fruition then the competiiton will not continue. Anyone entering Quest enters on the understanding that we have no control on the number of entrants and the initial training and assessment that is paid is at a non refundable cost as this has been delivered. If we don't get to the required level of Semi finalists anyone who has paid for the semi final will of course receive a refund as this will then not be delivered. The prize for Quest is to compete in a stage rally/rallies we sponsor the cost of the rally licence, assessment additional training, service crew and supply the use of car and suit on the event. The winner will need their own MSA approved personal safety equipment (For obvious reasons). We also supply over night accomodation for the winner if this is required prior to the night of the event. This is all subject to the terms of achieving the required entrants. However we supply the helmet for assessments. Please note the final winners decision is final and please be aware that latesness to assessments like all our products can mean forfiture of your day/disqualification or may incure penalty points to your assessment score. Also putting Silverstone Rally School into disripute and not conducting yourself in an appropraite professional manner can also mean forfiture of your prize.
If you have requested a particular type of car we will always do our best to accommodate and you must tell us if you have a strong preference. However this cannot always be guaranteed as a different vehicle may be running on the day you are booked in due to various reasons outside of our control.
Please be aware the timings on all of our group courses are based upon us running at full capacity with 6 people per car and instructor Customers will always get the set practices promised in our write up but if we have low numbers we may have to cancel or you will finish earlier but you will get exactly the same practices and the same amount of driving. We will always give you option to rebook on another course that is running full should you not be happy with this. Unfortunately due to late cancellations we do sometimes have to cancel at late If you have used a promotional code to make a purchase you have agreed to the terms of that promotional code.